Frequently Asked Questions


How soon will I receive my order?

We process most in stock orders the same business day. Shipping typically takes 2-5 business days depending on where you are in the country. See our shipping policy for details.

What is your return policy?

Most products can be returned within 31 days of purchase for a refund. There are some exceptions. Please see our return policy for details.


What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Amex, etc.) and also PayPal. You can also take advantage of accelerated checkouts with Apple Pay and Google Pay. We also offer Affirm financing on most products. Simply select Affirm financing as a payment method at checkout and follow the on-screen instructions!

Do I need to create an account?

You can register an account with us during checkout or at any time here. It’s completely optional and you can always check out as a guest. However, registering an account will allow you to save your address and payment information for easy checkout for future orders. You will also have easy access to order tracking and order history.

Is my online purchase secure?

Absolutely! We take customer privacy and security extremely seriously. All transactions are secure and encrypted. Your email and personal information is never shared with anyone other than the shipping company (USPS or UPS) so you are able to receive your package.


Are you an authorized Miele/Riccar/Sebo/etc. dealer?

Yes we are! Everything you see in our store comes DIRECTLY from the manufacturer. Rest assured that when you buy from us, you are getting genuine products with full manufacturer’s warranty.
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