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Shipping & Returns

Free Ground Shipping

All About Vacuums promises FREE Ground Shipping on orders over $50 within the continental United States.

All About Vacuums promises $7.99 Ground Shipping on orders under $50 within the continental United States.

Please call us toll-free at 888-565-6163 for shipping charges to Alaska and Hawaii.

Shipping Times:
Your order will be dispatched as soon as possible. For Standard Delivery, expect to receive your order within 3-7 business days depending on the delivery location.  

Shipping Carrier Method:
We use USPS (first class and priority) and UPS (ground, three day and two day). (If UPS does not deliver to your address and you would like to request a FedEx shipment, please contact us via email or phone before your items ship as all orders are defaulted to ship with UPS or USPS).


Want to request a return?

Click the button below or scroll to the bottom of this page.

Return Policy

All About Vacuums 30 Day Returns

Please keep you receipt for warranty purposes.  All returned items must have a valid return authorization number (RA#) issued by us within 30 days from date of the order being placed. To receive a (RA#) please fill out the return form below.  Product must be received by us within 10 days of RA# being issued.  No returns will be accepted or credited without an RA# written clearly on return label.  Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials.  Returned shipping costs of merchandise is at your own expense.  All returns must be insured and a signature is required for proof of receipt of delivery.  Steam cleaners, carpet shampooers, Batteries, opened filters and vacuum cleaners are not returnable once used, if they are defective then the machine would be covered under the manufacturers guarantee.  All Sanitaire, Hoover, Numatic, Oreck vacuums, Dyson, Miele coffee machines and accessories are special orders and are not returnable.  Any orders placed with Affirm pay over time are not cancelable or refundable.   A  20% or 25% restocking fee may apply to all returned merchandise.  If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit. 

All Returns And/Or Exchanges Are To Be Addressed To:

All About Vacuums Returns
1776 S. Easton Rd
Doylestown PA 18901

Missing Items / Damaged Product

Customers need to verify the receipt of items at the time their order is received.  Any items missing must be communicated to All About Vacuums within 48 hours after delivery. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to All About Vacuums within 48 hours after delivery.

Orders can not be canceled after the order has already shipped out. 

Defective Items
All items must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is defective. If your item is defective and unused in the original packaging we will send out a replacement item.  If the item is used, the item will be covered under the product warranty and reshipped to the customer. 

Undeliverable Address

If we receive a package back that states that the package was undeliverable due to the address.  We will credit you back the full amount less the shipping charges for outbound shipping.  If the package is returned by the USPS with postage due this cost will be deducted from your refund.  

Refused Shipments

All refused shipments will be credited back less the shipping to the customer and a refusal fee of $20.00.

Fill Out This Form To Request A Return

Please note that all requests are subject to our Return Policy.

Return Form

You can find this number on the confirmation email you received after your purchase.
Upload a photo of the product (if available)
Accepted file types: jpg, jpeg, png, gif.
Please describe the reason for this return. Read our return policy to make sure your order is eligible for a return. Please allow 48-72 Hours for us to process your claim and issue your Return Authorization (RA) number. You will then need to clearly write the RA # on the outside of the package in order to ensure a quick and easy return. Thank you!


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